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If you experience an error and installation rollback at another than the last DVD of your installation set, this most likely is a reading error. Please check the appropriate DVD for scratches, dirt and fingerprints. If you find dirt or fingerprints, please do remove them. We recommend to wash the DVD using warm tap water and a simple mild hand soap. Dry it with a soft cloth wiping gently from the center to the outside of the DVD. Do NOT move in circles! Be carefull not to scratch the DVD! Make sure DVD is completely dry before you insert it into your DVD drive again! If you find scratches or the problem persits, please contact us for further procedures.

Please also check the firmware of your DVD drive. It could be outdated. All our DVDs are manufactured by SONY DADC according to ISO standards. Production errors are extremely rare, but can not be ruled our completely.

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